GLORY NISSAN

**Job Title:** Auto Dealership Service Manager/Director

**Location:** Las Vegas, NV

**Company:** Glory Nissan

**Job Type:** Full-time

**About Us:**
Come join the excitement at the newest franchise dealership in Las Vegas.

**Position Overview:**
We are seeking an experienced and highly motivated Service Manager/Director to oversee our service department at [Insert dealership name]. The ideal candidate will have a strong background in automotive service operations, exceptional leadership skills, and a commitment to delivering superior customer service. This is a key leadership role responsible for managing the service team, optimizing departmental performance, and fostering a customer-centric environment.

**Key Responsibilities:**

- **Leadership & Team Management:**
- Lead, motivate, and manage a team of service technicians, advisors, and support staff.
- Conduct regular team meetings, provide training, and ensure ongoing professional development.
- Foster a positive, collaborative work environment that encourages high performance and employee satisfaction.

- **Service Operations:**
- Oversee daily operations of the service department, ensuring efficiency and quality in all service-related activities.
- Monitor service workflow, manage scheduling, and optimize labor utilization.
- Enforce adherence to industry standards and dealership policies regarding safety, quality, and compliance.

- **Customer Service:**
- Implement customer service initiatives to enhance satisfaction and retention.
- Address customer inquiries and concerns promptly and professionally, ensuring a high level of service.
- Maintain open lines of communication with customers and provide regular updates on service progress.

- **Financial Management:**
- Prepare and manage the departmental budget, ensuring profitability and cost control.
- Monitor key performance indicators (KPIs) and implement strategies for improvement.
- Analyze departmental performance data to identify trends and opportunities for growth.

- **Collaboration:**
- Work closely with other departments (sales, parts, and dealership management) to ensure a seamless customer experience.
- Collaborate with manufacturers on technical training, warranty claims, and service campaigns.
- Establish and maintain strong relationships with customers, vendors, and industry partners.

**Qualifications:**

- Minimum of [5-7] years of experience in automotive service management, with a proven track record of success.
- Previous experience in a dealership environment is highly preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
- Excellent communication skills, both verbal and written.
- Proficient in service department software and management tools.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Valid driver’s license and a clean driving record.

**What We Offer:**

- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, and retirement plans.
- Ongoing professional development and training opportunities.
- A dynamic work environment that values teamwork and innovation.

If you are passionate about the automotive industry, have a dedication to outstanding customer service, and are looking for a leadership role in a thriving dealership, we encourage you to apply.

**How to Apply:**
Please submit your resume and cover letter.

Glory Nissan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.